Unlocking Potential: The Role of Apprenticeships in IT Managed Service Providers

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In the dynamic and ever-evolving landscape of Information Technology services, IT Managed Service Providers (MSPs) often find themselves in a constant pursuit of talent. They face unique challenges, such as limited resources and fierce competition from larger players. However, there is a powerful tool that can help these firms not only survive but thrive: apprenticeships.

What Are Apprenticeships?

Apprenticeships are structured training programs that combine on-the-job learning with classroom instruction. Traditionally associated with trades like carpentry or plumbing, apprenticeships are now an established way of bring new talent into the IT industry, offering a practical and effective way for MSPs to grow their own talent pool.

Why IT MSPs Should Consider Apprenticeships

·        Cost-Effective Talent Acquisition: MSPs often struggle to compete with larger organisations when it comes to attracting experienced professionals. Apprenticeships offer a cost-effective way to bring in fresh talent and develop them into assets for your company. You can pay apprentices lower wages initially while they learn on the job, saving on recruitment costs.

·        Customized Skill Development: Apprenticeships allow you to shape your apprentices' skills according to your specific needs. You can tailor the program to cover the exact technologies and services your MSP specializes in, ensuring that apprentices are a perfect fit for your company.

·        Cultural Alignment: Building a strong company culture is crucial for MSPs, as it affects client relationships and employee retention. By hiring apprentices, you can immerse them in your organisation's values and culture from the start, increasing the likelihood of a strong cultural fit.

·        Long-Term Investment: Apprenticeships aren't just about short-term gains. They are a long-term investment in your company's future. By training apprentices, you are securing a pipeline of skilled IT professionals who understand your business and can help drive its growth.

·        Diversity and Inclusion: Apprenticeships are an excellent way to promote diversity and inclusion within your organization. You can recruit candidates from various backgrounds and provide them with equal opportunities for growth, contributing to a more inclusive tech industry.

Implementing Apprenticeships in IT MSPs

To successfully implement apprenticeships in your company, consider these key steps:

·        Define Clear Objectives: Before starting an apprenticeship program, establish clear objectives. What skills do you want apprentices to acquire? What roles do you envision them filling in the future?

·        Structured Curriculum: work with your apprenticeship provider to dovetail the apprentice’s development into their curriculum.

·        Funding: There are a number of simple steps to access the funding of an apprentice and your training provider should be able to walk you through these to minimise any cost. In most cases you should not have to pay for any of the recruitment, training or support associated with the apprenticeship. You will pay the salary of the apprentice however you may not have to pay employers NI contribution and could be eligible for a £1,000 incentive dependent on the age of the apprentice.

·        Recruitment and Selection: The selection process to identify candidates with the right potential and cultural fit should not be materially different from your normal recruitment as they are your employee from day one.

·        Don't solely focus on technical skills; also assess soft skills like problem-solving and teamwork, as The Apprentice will be able to learn the technical skills from the training given by the provider and your mentoring.

·        Mentorship: Assign mentors who can provide continuous support and guidance to apprentices throughout their journey. Mentorship plays a crucial role in their development.

·        Regular Assessments: QA a will conduct regular assessments to track the progress of apprentices. Use these assessments to provide feedback and adjust the program as needed.

·        Gradual Integration: Gradually integrate apprentices into client-facing roles as they gain experience and confidence. This ensures that they are well-prepared to deliver quality services.


Apprenticeships are a valuable asset for IT MSP’s looking to secure their future in a competitive industry. By investing in apprenticeships, these organizations can acquire cost-effective talent, customize skill development, build a strong company culture, and foster diversity and inclusion. QA’s programmes will help and your new employee on their journey to technical competence. While implementing apprenticeship programs may require effort and resources, the long-term benefits are well worth it, ensuring a sustainable pipeline of skilled professionals who are aligned with your company's mission and values.

In the fast-paced world of IT, MSPs that harness the power of apprenticeships can position themselves as agile, adaptable, and thriving players in the industry, ready to meet the ever-evolving demands of their clients.

Contact Alistair Johnson at QA to find out more.

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