London, UK. (4 January, 2023) – Network Group (NG), a member-owned community of MSPs, IT resellers and retailers, is excited to announce its collaboration with Pia, an Intelligent Automation-as-a-Service Platform for MSP and Internal IT Service Desks.
Pia launched in 2022 and have already grown exponentially, with partners in the UK, US, Canada and Australia. With a global technology patent, Pia integrates with existing ITSM tools to simplify processes, free up resources and improve operational efficiencies.
Through IT service desk support and optimisation of customer service functions, Pia can autonomously solve up to 50% of service tickets – enabling NG members to provide faster, stronger, and more consistent outcomes.
Key benefits of Pia’s Intelligent Automation Platform for MSPs include:
- Reduction in business costs: helping to eliminate duplication of effort and time, making use of technology and automation
- Improved Service Time for Clients: provides up to eight-times faster ticket resolution times
- Focus on Revenue Generating Activities: manages time consuming tasks which allows staff to focus on value adding activities
- Increased Employee Satisfaction: the removal of repetitive tasks allows employees to upskill, improving staff retention
David Tulip, Managing Director of Network Group & Technology To Go (TTG) said:
”The need to work smarter is a constant aim and the most successful organisations find the balance between people, process and technology. AI is nothing new although often we have been on the customer side of that; Pia is a dedicated solution for IT Managed Service Providers (MSPs) that works with their existing service desk tools that will turbo-charge their operations and allow their resources to be channelled and ultimately improve the bottom line – we’re delighted to be working closely together as Partners”
Matt Takhar, EVP of Strategy and Growth at Pia said:
“There were several common themes at Network Group events last year and across the MSP sector. Staff retention, lack of technical resources and the need to use AI. Pia has arrived at a perfect time. aiDesk helps bring vast efficiencies to your technical team by providing an automated assistant to everyone of your technicians. This allows you to free up resources for fee earning work and truly deliver ‘more with less’ and provide a great consistent customer service. I’m delighted to be able to continue my partnership with the Network Group members in this new capacity.”
Network Group members can learn more about how Pia can transform their service desks at our upcoming event in Kenilworth on 24th January where the team will be joining us for an in-depth workshop session.